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VICTORIAN RESIDENTS:

Department of Human Services – Disability Information and Support

Department of Human Services – Disability Services Commissioner

The role of the Commissioner is to handle complaints and to check that service providers are doing their job well.

Contact:

  • Phone: 1300 728 187 (local call)
  • Phone: 1800 677 342 (free call)
  • TTY: 1300 726 563 for people who are deaf or have a hearing, speech or communication impairment
  • www.odsc.vic.gov.au

Department of Human Services – Office of the Senior Practitioner

The Senior Practitioner is generally responsible for ensuring that the rights of people who are subject to restrictive interventions and compulsory treatment are protected and that appropriate standards in relation to restrictive interventions and compulsory treatment are complied with.

Office of the Public Advocate

The Victorian Office of the Public Advocate aims to promote and protect the rights and dignity of people with disabilities.

Victorian Conciliation and Arbitration Tribunal

VCAT is the Victorian Civil and Administrative Tribunal. It is a Tribunal that makes decisions about a range of disputes. It has a number of sections called 'lists'. The Guardianship List deals with guardianship, administration powers of attorney and related matters.

To find out more about VCAT visit:

The Victorian Ombudsman

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians. The Ombudsman enquires into or investigates administrative actions taken by a Government department or public statutory body or by any member of staff of a municipal council. The office also has some important functions aimed at ensuring compliance by state entities with certain specified Victorian legislation such as the Whistleblowers Protection Act 2001, Freedom of Information Act 1982 and the Charter of Human Rights and Responsibilities Act 2006.

The Ombudsman is independent and impartial and provides a free service.

Telephone:

  • 9613 6222 (international callers 0011 + 61 + 3 + phone number)
  • Toll Free: 1800 806 314 (regional only)
  • TTY via the National Relay Service (www.relayservice.com.au) (a phone solution for people who are deaf or have a hearing or speech impairment) on 133 677 or 1300 555 727

Interpreter service:

Email:

Mail:

  • Ombudsman Victoria
    Level 9, 459 Collins Street (North Tower)
    Melbourne Victoria 3000

NEW SOUTH WALES RESIDENTS:

Department of Ageing, Disability and Home Care

This site provides a range of information targeted to individuals and their families/carers with subsequent links to a wide range of appropriate supports and services.

The NSW Ombudsman

The NSW Ombudsman is an independent and impartial watchdog. Their job is to make sure that the agencies they watch over fulfil their functions properly and improve their delivery of services to the public. They help agencies to be aware of their responsibilities to the public, to act reasonably and to comply with the law and best practice in administration.

Address:

  • Level 24
    580 George Street
    Sydney NSW 2000

General Enquiries:

Toll Free (outside Sydney metro):

  • 1800 451 524

Telephone Typewriter (TTY):

  • (02) 9264 8050

Personnel inquiries:

Publications inquiry:

If you need language assistance, we can arrange an interpreter for you, or you can contact Telephone Interpreter Service (TIS) yourself before speaking to us. The contact number for TIS is 131 450.

The NSW Public Guardian

The NSW Public Guardian is a public official who can be appointed by the NSW Guardianship Tribunal to be the guardian of a person (16 years and over) with a disability when there is no other person suitable or able to be the guardian.

Victorian and New South Wales Residents

Disability Advocacy and Information Service – Albury and Wodonga

Brief Overview:

Disability Advocacy and Information Service (DAIS) is an independent organisation that promotes positive changes in the lives of people with a disability and their carers. DAIS offers assistance and services that aim to integrate people with a disability into their general community. Furthermore, DAIS co-operates with both local and state government departments in the implementation of local and regional disability programs and future development schemes.

Business Address:

  • 20 Stanley St
    WODONGA VIC 3690

Postal Address:

  • PO Box 982
    WODONGA VIC 3689